Privacy Policy

1. Introduction

Welcome to MeldManor. We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our mobile app to play online rummy games, participate in tournaments, make deposits and withdrawals, or interact with any of our services.

2. Information We Collect

  • Account Information: When you register, we collect your name, email address, mobile number, date of birth, and government-issued ID details to verify your age and identity.
  • Financial Information: We collect and process payment method details (such as UPI ID, bank account, or wallet information) for deposits and withdrawals. We do not store full card details on our servers; payment processing is handled by PCI-compliant third parties.
  • Game Play Data: We record your gameplay history, tournament entries, wins and losses, hand histories, chat messages, in-game purchases, and bonus use to power features like hand replays, leaderboards, and personalized recommendations.
  • Usage and Device Data: We automatically collect log data (IP address, browser type, operating system, referring URLs), device identifiers, advertising IDs, and location data (only with your consent, to comply with local regulations).
  • Communications Data: If you contact support or participate in surveys, we will collect the contents of your communications and any feedback you provide.

3. How We Use Your Information

  • To create and manage your account, verify your identity, and comply with KYC and anti-fraud regulations.
  • To process transactions, deposits, and withdrawals securely and efficiently.
  • To provide, maintain, and improve our games, tournaments, user interface, and overall experience.
  • To personalize content, recommendations, and promotions based on your gameplay and preferences.
  • To communicate important notices, updates, promotional offers, and customer support responses.
  • To detect, prevent, and address technical issues, fraud, and unauthorized access.

4. Information Sharing and Disclosure

We do not sell your personal data. We may share information with:

  • Service Providers: Trusted partners who perform services on our behalf (payment processors, hosting providers, analytics, marketing platforms).
  • Legal and Compliance: Law enforcement, regulators, or courts when required by law or to protect our rights, property, or safety.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, user information may be transferred to the acquiring entity under similar privacy obligations.
  • Affiliates: Subsidiaries or other entities within the MeldManor group to provide integrated services and support.

5. Cookies and Tracking Technologies

We and our partners use cookies, web beacons, local storage, and similar technologies to collect usage data, remember your preferences, and deliver tailored content and advertisements. You can manage cookie settings through your browser, but disabling essential cookies may affect site functionality.

6. Data Security

We implement industry-standard technical and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, and destruction. These include encryption in transit (HTTPS/TLS), secure data centers, access controls, and regular security assessments.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Certain data (such as transaction logs and KYC records) may be retained for regulatory compliance for a minimum of five years.

8. Children’s Privacy

MeldManor’s services are intended for users aged 18 and above. We do not knowingly collect or maintain personal information from minors. If you believe we have inadvertently collected data from a person under 18, please contact us to have it removed.

9. International Transfers

Your data may be transferred to, processed, and stored in countries outside your residence, including servers in India and our affiliates worldwide. We ensure appropriate safeguards are in place to maintain the privacy and security of your information.

10. Your Rights and Choices

  • Access & Correction: You may view or update your account information in your profile settings.
  • Data Deletion: You can request account deletion or data erasure by contacting support; we will process reasonable requests in accordance with applicable law.
  • Marketing Opt-Out: You may unsubscribe from promotional emails by clicking the “Unsubscribe” link or contacting us directly.
  • Cookie Preferences: Adjust your cookie settings in your browser or through our cookie consent tool.

11. Third-Party Links

Our site and apps may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via email or a prominent notice on our platform. Your continued use of MeldManor after any update constitutes acceptance of the revised policy.